POLICIES

 
INTRODUCTION
Welcome to Ambition Centre for Training. We are a private training centre
catering to the training needs and requirements of the Hairdressing and
Hospitality Industries. We are responsible for delivering vocational training
programmes and Modern Apprenticeships throughout Scotland. These
programmes have been designed to cater for the needs of both the employee
and employer.
Whether you are new to industry and have little knowledge, or you are
experienced and competent and wish to gain certification, whatever your
circumstances we will design a programme to accommodate your needs.
We deliver a choice of Hairdressing courses – Level 1, Level 2, Level 3, Modern
Apprenticeships, National Progression Awards as well as Assessor and Internal
Verifier qualifications and courses in Beauty and Personal Presentation. All
these qualifications can be studied for at your own pace and convenience and
can result in formal certification from the Scottish Qualifications Authority or
City & Guilds.

 
OUR MISSION STATEMENT
WE AIM TO PROVIDE THE COMPLETE TRAINING EXPERIENCE IN
HAIRDRESSING BY:
• Using our professional expertise and knowledge of the industry to educate each
individual to the highest standards
• Developing personal and creative ability to attain recognised National
Standards and certification
WE WILL ACHIEVE THIS BY:
• Using innovative technology
• Introducing inspirational methods and techniques
• Providing the motivation to achieve high standards and goals
• Working in partnership with leading organisations/manufacturers
WE WILL ENDEAVOR TO:
• Visit regularly
• Be efficient
• Provide support and guidance
• Identify standards
• Provide feedback on progress
• Set goals
• Help you to achieve at your own pace
• Inspire you
YOU WILL NEED TO:
• Organise/participate in training sessions
• Provide models/clients
• Provide adequate resources
• Manage study times
• Complete given tasks
• Achieve set goals
• Make available all the necessary tools and equipment to enable you to
participate in the course
EQUAL OPPORTUNITIES
Ambition Centre for Training is an equal opportunities organisation. At all times we
shall ensure that we do not discriminate against anyone by virtue of their sex, sexual
orientation, race, ethnic origin, disability, marital status, religious belief or other
unjustifiable factor within the constraints of available resources and current
legislation.. We shall endeavour to provide access to assessors, assessments and
training as required.

APPEALS PROCEDURE
While all our assessors are trained and qualified to assess candidate’s performance
and knowledge at National Standards level, it is possible that a candidate may feel
that there is a reason to disagree with an assessment decision.
All candidates have the right to appeal against any decision made by an assessor. In
such an instance the candidate must follow the correct procedures, as follows:

The trainee/candidate will have 7 days to appeal any assessment decision
whereupon the assessor will discuss any concern regarding the assessment
decision. If the concern is discussed and no satisfactory outcome has been
reached, then the trainee/candidate should request an Appeals Report Form.

  1. The Appeals Report Form must be completed to show: the nature of the
    appeal; persons involved; place and time of any discussions which have taken
    place.(Stage 1)
  2. The report should then be passed to the Internal Verifier within 14 days of the
    assessment decision which is being challenged.
  3. The appeal will be considered by the Internal Verifier who may arrange a
    meeting with the persons involved to solve the problem, this must be organised
    within 7 days of receipt (Stage 2).
  4. If agreement is not reached, then it may be necessary to involve an
    independent third party, who must be an appropriately qualified person who is
    experienced in the area which was being assessed- they will then investigate
    the details of the appeal.(Stage3). The independent third party may agree or
    decide to overrule the assessor’s decision
  5. If the trainee/candidate is still not satisfied then the appeal will be referred to
    the SQA who will investigate the claim and take action accordingly.(Stage 4),
    The result will be recorded on the Appeals Report Form and the trainee/candidate will
    be notified by letter. This decision will be final. The Appeals process must be resolved
    within a timescale of 28 days from the date of the assessment decision

Possible grounds for appeal.
 Dissatisfaction regarding the manner in which the assessment was performed.
 Discrepancy regarding the validity of the evidence supplied.
 Inadequate opportunity allowed to demonstrate a competence.

COMPLAINTS PROCEDURE

We hope that you are happy with your course and services provided by the centre,
however, if for any reason you are not satisfied you should first discuss the problem
with your assessor you can also raise any problems with your employer or any of the
directors of Ambition Centre for Training.
ROLES AND RESPONSIBILITIES
Employer’s responsibilities:-
The employer must maintain a suitable, healthy and safe environment in which
the trainee/candidate can learn and met the competences required within the
programme and must:
 Pay all Modern Apprentices in accordance with company policy and in line with
current legislation
 Agree roles and responsibilities for on-the-job training
 Agree where off-the-job training will be required and define roles and
responsibilities for this with relevant parties
 Highlight opportunities for the Modern Apprentice to demonstrate competence
 Witness candidate performance and verify the evidence
 Release the Modern Apprentice for off-the-job training in line with the training
plan
 Ensure the experience, facilities and training necessary to achieve the the
outcomes of the training plan
 Support and encourage the Modern Apprentice and reward achievement
 Take responsibility for the Health and Safety of Modern Apprentices
 Sign and comply with the training agreement
 Hold full employee/employers liability insurance to cover all activities
undertaken in the workplace, and have adequate insurance for all activities
associated with the business..
 Have a designated Health and Safety person
 Provide a written Health and Safety Policy, where required by law, which
identifies your organisation’s arrangements for the management of health,
safety and welfare of all employees
 Provide all necessary personal and protective equipment and clothing
 Ensure the safe handling, storage and use of articles and equipment
 Assist the assessor by providing constructive feedback on a trainee/candidate’s
performance
 If requested provide feedback to the Provider on the programme undertaken by
their trainee
Employee/trainee’s responsibilities:-
The employee/trainee must conduct themselves in a responsible and
professional manner and must:
 Observe the company’s terms and conditions of employment
 Agree a training/development plan with all parties involved
 Undertake development in line with agreed training plan
 Attend meetings with trainers, assessors and verifiers as required
 Attend off-the-job training where required
 Provide evidence of competence
 Develop a collection of evidence (portfolio) and retain ownership of this
throughout
 Behave in a professional manner throughout

 Follow the training programme and complete ‘agreed action’ following each visit
from the assessor/internal verifier.
 Contact ‘Ambition Centre for Training’ if they (the trainee) will be unavailable
for a pre-arranged visit for any reason.
 Comply with health and safety legislation and policies
 Take reasonable care of his/her own health and safety
 Take reasonable care for the health and safety of others who may be affected
by his/her actions
 Co-operate with their employer or any other person to enable legal obligations
to be met
 Complete and sign all relevant documents including an Individual Training Plan,
which will be agreed by the trainee/candidate, employer and the representative
of ‘Ambition Centre for Training’.
 Provide sufficient tools and equipment to participate in each area of training as
agreed in the reviews
Stylist/trainer’s responsibilities:-
It is the responsibility of the stylist/trainer to ensure that the trainee is given
appropriate and instruction and guidance and feedback during training
sessions they must:
 Be sufficiently qualified and experienced
 Continually upgrade their own professional skills and knowledge
 Organise, plan and supervise regular training sessions
 Train/instruct to the appropriate level as dictated by the SQA standards
 Ensure that the trainee/candidate learns all aspects of the ‘ performance
criteria’, ‘range’ and ‘knowledge and understanding’
 Encourage the trainee/candidate to complete tasks within the time allowance
stipulated by the current ‘Assessment Strategy’ outlined by HABIA.
 Include training/instruction on personal conduct and behaviour, appearance
and hygiene
 Allow extra practice time as and when necessary

Assessor’s responsibilities:-

The assessor will deliver the programme of study following the Standards and
Guidelines as laid down by the Scottish Qualifications Authority (SQA) and will:
 Complete an assessment plan to suit the individual trainee/candidate and agree
new assessment plans where further evidence is required
 Regularly review the assessment process
 Ensure that the trainee fully understands the criteria by which they are being
assessed
 Explain the nature of the evidence requirements and how it is to be collected
 Use the SQA Standards to assess performance, range and knowledge and
understanding
 Provide the trainee/candidate with prompt constructive feedback on the
outcome of assessments
 Complete the relevant documentation to record assessment details and
feedback
 Ensure the validity, authenticity, currency and sufficiency of evidence produced
 Ensure maintenance of confidentiality for sensitive information
 To pass on any information relating to SQA qualifications
 Be required to attend meetings, training sessions etc. as required by ‘ACT’.
 Hold EITHER Level 2 and Level 3 Hairdressing NVQs/SVQs or equivalent plus
relevant and current industrial experience appropriate to the level of NVQ/SVQ
they are intending to assess
Hold units D32 or A1 or Hold or be working towards A1 or Unit L&D 9Di
In order to assess the complete hairdressing NVQs/SVQs
 Abide by the requirements of the current Assessment Strategy
Internal Verifier’s responsibilities:-
It is the responsibility of the Internal Verifier to ensure that all assessors are
following the guidelines laid down by the SQA and to:
 Ensure that all assessors are consistent in their judgement of the required
criteria
 Follow the Internal Verification system of ‘Ambition Centre for Training’
 Provide all assessors with constructive feedback on assessments which they
have conducted
 Ensure that the appropriate documentation is completed to the required
standards
 Hold EITHER Level 2 and Level 3 Hairdressing NVQs/SVQs or equivalent plus
relevant and current industrial experience appropriate to the level of NVQ/SVQ
they are intending to assess
Hold units D32 and D33 to assess the complete hairdressing NVQs/SVQs
OR
Hold or be working towards Unit V1
OR
Hold or be working towards L&D 11
External Verifier’s role:
The Scottish Qualifications Authority External Verifier is responsible for
ensuring the quality and value of the qualifications and the process by which
‘Ambition Centre for Training’ as an Approved Centre delivers their programmes
They will check that:
 Assessors follow the assessment guidelines and that the Awarding Body’s
Standards are being met
 The Awarding Body’s Standards are being met in relation to centre
administration and documentation
The Modern Apprenticeship Centre (MAC)
The MAC is responsible for:
 Entering into a formal training agreement with the employer and Modern
Apprentice
 Registering Modern Apprentices as candidates for the relevant SVQ and other
selected units with the appropriate Awarding Body
 Registering Modern apprentices with the Sector Skills Council (SSC-HABIA)
 Applying for the final ‘Certificate of Completion’ on behalf of Modern
Apprentices
 Informing the SSC of any material alterations to Modern apprentices’ training
plans or desired changes to the selected Framework outcomes
VOCATIONAL QUALIFICATIONS (VQ’s)
VQ’S are work-based qualifications that have been designed by practitioners in the
field who have set the level of occupational competence. For hairdressing and beauty
they have been designed by the Hairdressing and Beauty Industry Authority (HABIA).
The qualification consists of a combination of units, some of which are mandatory and
some which are optional.

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